Imagine walking through a store with over 2000
needlework products and gift items on display - all from the comfort of
your home!
Our online store will allow you to find what you're looking
for in an instant... If you need help, simply ask!
| 1. How do I purchase a product on your online store? |
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1.1 Creating an Account
| Step 1 |
Click ‘create account’ |
| Step 2 |
Fill in your details and click the ‘continue’ button |
| Step 3 |
A confirmation message will appear on your screen
and click the ‘continue’ button to start shopping! |
1.2 SHOPPING
Now you can browse the online store until your heart’s content!
You can use the search box towards the top left or
click on the list of categories running down the left
hand side of the screen.
Click on the image of the category that you would like to see.
Click on a products image for more information about that product.
1.3 Ordering Process
| Step 1 |
Locate the desired product and click the ‘add to my
shopping bag’ button. |
| Step 2 |
The Shopping Bag page appears and you can
decide to remove items, continue shopping, update
quantity or complete your order. |
| Step 3 |
To purchase your products, click on the ‘complete
your order’ button |
1.4 Check Out
| Step 1 |
Select your preferred shipping method and click
the ‘continue’ button. |
| Step 2 |
Fill in your payment details and click the ‘continue’
button. |
| Step 3 |
Review your order and click the ‘confirm your
order’ button. |
1.5 Coming Back
Now that you’ve created an account, you can simply click on
‘sign in’ to start shopping.
1.6 Help
If you do run into trouble, help is just phone call or a mouse click away.
For more information on our privacy policy, conditions of our website and refunds or returns, please follow the links at the base of any webpage. |
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| 2. How do I order quantities of
fabrics, ribbons and laces |
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Go to the product that you would like to purchase. Select the quantity
of the product in metres and press 'update quantity' button. A quantity of 1 equals
1 metre. To order, for example 1.5 meters, click ‘shopping bag’, adjust
the quantity to 1.5 then click update. |
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| 3. Do you have more kits available than what is on your online
shop? |
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Usually our kits are only available for purchase for a limited time. Some kits from older magazine issues could possibly be recreated but not guaranteed. It will depend on stock availability and if any items in the kit can be substituted with an equivalent item. Click
here for an enquiry form or phone us on (61 8) 8293 8600 for more details and please state the kit name, magazine
issue and size (if applicable). |
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| 4. I have never ordered online before,
is it safe? |
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Shopping online using your credit card is safe and secure, if not safer than using it in a retail store. The Country Bumpkin Online Store supplies
you with a secure session within our shopping checkout. Once you have
selected 'checkout' you will notice a padlock icon on the base of your
browser. This indicates that all information entered in the checkout
system is secure. |
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| 5. How much will the shipping cost and how long will it take? |
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Country Bumpkin uses a dynamic shipping system that calculates
how much the shipping will cost depending on the weight of the item
and the destination.
For International shipping (outside) Australia we offer fantastic and reliable Australia Post International Express airmail rates.
For Australian deliveries we offer Express Post and Parcel Post methods.
Please note that Express Post is only guaranteed for next business day delivery within the Express Post network.
The cost and estimated
time of delivery will be calculated and displayed in step one of the
checkout process 'delivery information'.
For detailed information about shipping click here.
Please note that all shipping times are from date your payment is processed, not from the date when the order is placed.
Australian shipping: please allow 7 to 10 working days.
International shipping: please allow 10 to 20 working days.
Express Post: payments processed prior to 11am will be dispatched on the day, payments processed after 11am will be dispatched the following working day.
Back Orders: orders containing a back order item will be sent as soon as the back order item is in stock. If the current order and back order are requested to be sent separately, additional postage will be charged.
Order Enquiries: please always include your order number or subscriber number.
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| 6. How do I sign up for the webletter? |
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To sign up for the free webletter (emailed newsletter), you need to follow this link to subscribe. The webletter is a regular newsletter emailed to you, filled with the latest news and events, new products in store, special offers, reader's stories plus much more. If you don't wish to receive the webletter anymore, unsubscribe by clicking here. |
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| 7. What should I do if I forget my password? |
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Go to the password forgotten form and enter your email address. |
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| 8. How do I use Country Bumpkin Website gift vouchers? |
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| Step 1 |
Purchase a gift voucher by adding it to your shopping cart and
completing your order. |
| Step 2 |
Once your payment has been received your gift voucher will be emailed
to you by a staff member. |
| Step 3 |
You can redeem this voucher yourself or email it to a friend or loved
one. |
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| 9. How long does it take for the staff member to send me my voucher? |
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It will take no longer than 1-2 business days. |
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| 10. Can I get a gift voucher for someone else? |
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Yes, the gift voucher arrives in an email to you. It can be forwarded
to any email address you like. |
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| 11. Can I send someone a voucher who does not have an account with
the Country Bumpkin Website? |
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Yes, you can email the voucher to any email address. The person who
receives the voucher will need to create an account with us if they
do not currently have one. If they currently have an account they can
login and redeem the voucher.
You can also purchase gift vouchers which you can give to people who do not have email access. These are available instore at 916 South Road, Edwardstown, South Australia 5139. Phone (08) 8293 8600 for more information. |
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| 12. What can I do if my gift voucher is not working? |
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Click
here for an enquiry form or phone us on (08) 8293 8600, freecall 1800 033 371 (within Australia) or International phone: 61 8 8293 8600. |
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